State Farm® Insurance Agent Gibran Zogbi

"I had multiple lines of insurance through this agent for years with zero claims before eventually switching away for lower rates. A few years later State Farm was offering great rates to me again so I signed back up and was reassigned back to Gibran although he wasn't the closest agent to me. Since I never go into the office I left it as is. Two years later, I had multiple vehicles damaged by a company contracted by my landlord and called Gibran's office for advice on how to proceed. He insisted I should not file a claim but should go after other insurance which I was unable to get from the responsible party or the landlord. He then told me that I should go after them in small claims court or just take the loss, but that I should absolutely not file claims as my rates would go through the roof despite not having any claims in over ten years. I ended up filing claims anyway and the representatives I spoke to were all horrified at this advice. At this point I no longer wanted to do business with Gibran and spoke with another State Farm agent that was closer to my home. I put in a request to transfer and it was canceled. After repeating this process a few more times Gibran literally called me to scold me for trying to change agents. I told him I was not interested in discussing it any further and wanted him to complete the transfer on his end. He would not let up until my spouse also got involved and told him that we would not be doing business with him regardless and that if he wouldn't approve this transfer we would just leave State Farm. He was aggressive and unprofessional about the entire thing and turned a business decision into a personal attack. He did eventually approve the transfer after the call and not only has my new agent been terrific, my claims were resolved quickly and without issue, and my rates actually went down drastically for the same coverage. I would not recommend anyone do business with this man. This isn't the only story I've heard about these practices. Edit: looks like he read this review while trying to think of an argument, and missed half the content , since he told me not to file claims for these losses at all. Once I filed the claims against his repeated advice not to do so, I had a great experience with my adjuster and everyone else I spoke with. They handled the claim fairly with good communication and I am still happy with State Farm several renewals later. As I told him at the time, the vehicles were so damaged that they were ruled a total loss. If I had listened to his repeated advice to get appraisals out of pocket, figure out who to take to small claims etc, I'd have ended up eating the loss. I'm just glad I asked for a second opinion instead of trusting him. Yikes."

"Love working with Gibran and his team - Nathaniel and Matt. Got a fair, competitive, quote and eventually had them cover me for everything - house, cars, personal liability - the works. Very happy and love that my insurance agent(s) are local and available for guidance and service!"

"Awesome service, great people to talk with."

"Gibran Zogbi and his wonderful team are a joy to work with. In today's world of phone trees and poor customer service, I finally found someone who puts service for the customer at the forefront. I have known Gibran since he first started insuring me when I lived in Boise, Idaho. He went out of his way to ensure I was still covered when I moved to Washington. When my roof leaked in the middle of winter, he checked on my family and connected us with an excellent roofer who fixed the leak rapidly and at reasonable cost. You always feel like you have someone on your side when you work with Gibran and his team. I highly recommend them for anyone in the northwest who needs insurance."

"Gibrans state farm has been my insurance provider for the past 11 yrs. They helped me make all the needed changes to keep my same insurance when I moved to Seattle Washington. Anytime I need to update my insurance information or switch my vehicle's they get it done right away. I give Mia Chavez-Gusman 100% best customer service as she helped me today with getting new updated insurance cards for our new vehicle She went above and beyond to get all the forms I needed to provide proof of insurance to the banks. Thank you Mia"

"Great customer service, nice people. Love that you can talk to an actual human here instead of a robot."

"Recently moved to the area and was in need of new insurance. Gibran’s agency stood up in terms of customer service and integrity. The staff was personable and dependable. Grateful he’s my agent!"

"We were quoted a price of $16 per month, upon receiving our first bill we realized it was an almost double the rate quoted at $25 a month. While it does say that our quote may be a little different this is a huge discrepancy. We reached out to them and they said it was a mistake in underwriting and this is an unusual occurrence. They then proceeded to blame our credit score which has not changed in months and we’ve never had issues with a credit score being too low. They then tried to upsell us and have us add auto insurance so we could get a deal on our renters. Despite this being their error they refuse to honor a quote and billing amount that we’ve already paid. I’m not sure why I’d want to continue business and on top of that add more insurance with a business that is practicing such bad business practices."

"Recently totaled my car. SF took care of me and everything involved. Diligent and kind agent and staff. Like a good neighbor, SF truly was there. So grateful 🙏"

"Great customer service, informative and professional advice 🥰"

"After promising a rate and a policy, I found out SIX WEEKS LATER from my mortgage holder that I was without hazard insurance. I had to call the SF rep to learn that the SF underwriters wouldn't insure the house until the 15 year old roof with 30 year shingles was replaced. When challenged, the SF rep at this office threw his hands in the air and said there was nothing he could do. In a world of shady insurance practices, I've never been less impressed than I was by this bait and switch dealing. Gibran will blame my change on the underwriters but it is the customer service that drove me away. I was proven right when Gibran himself left a threatening voicemail shortly after making this initial post. Now he won't do what he is legally obligated to do and release me from coverage after I've secured coverage elsewhere. It's been a month-long battle. And they show no sign of a good faith resolution."

"Yume is the best. Incredibly helpful and very kind."

"Outstanding Service by Gibran Zogby When Gibran Zogby of State Farm Insurance offered to visit us as we were crushed by the recent storm, we didn’t expect the extraordinary level of service that was to follow. Gibran didn’t just come to our home; he brought with him a wealth of knowledge, a listening ear, and a commitment to find us the right insurance solution. Gibran’s dedication to going the extra mile for his clients shone through in every interaction. He patiently worked with my family and me, navigating through our concerns and preferences to arrive at a solution that felt tailor-made for us. His ability to translate complex insurance jargon into clear, understandable terms was a breath of fresh air. We are immensely thankful for Gibran’s professionalism, his empathetic approach, and his unwavering focus on our satisfaction. It’s rare to find someone so dedicated to their clients’ well-being. If you’re in search of an insurance agent who truly cares, Gibran Zogby is the name you can trust."

"Once, the people at State Farm told me to drop a form at his office. The man inside was very rude and told us to not just stop by because he had a conference call. They made me deal with the at-fault driver's insurance company myself. Turned out I totally got screwed because I don't know anything about accidents because I've never had one. My insurance has gone up by $50 a month and I was told to call his office which I did and I never received a return call. Giving the three stars because he was very nice when I got in an accident. Even though he constantly kept reminding me that since it wasn't his drivers fault, he didn't even need to be talking to me."

"Yume is my go to guy to eloquently answer my insurance questions. When my car was involved in an accident, he helped me layout all of my options so I could make an informed decision. State Farm also (for me) is the cheapest insurance around, so it's definitely a no brainer."

"Waiting 2 days just to receieve a car insurance quote, no email responses or anything. Have been with this agent for years, including house insurance, so they already have my info. The fact I cant get instant quote, is enough to want to leave State Farm"

"Every time I have a question or a concern about my insurance, employees are ready and willing to help. Its nice to talk to a person for a change instead of a 1-800 number or website. Never had a bad experience with this agency."

"Gibran is great! My family has been with Gibran as our agent for many years now."

"Yume went above and beyond my expectations by generously spending so much extra time with me to go over all of my granular questions and hypothetical scenarios. He explained everything so thoroughly, gave me objective advice, and made the entire process so comfortable and reassuring. Not once did it feel like a sales call. I knew he had my best interests in mind, and he made sure I understood everything comprehensively before making a decision, no pressure whatsoever. 100% highly recommend working with Yume and his team. They are incredibly thorough, genuine, and generous with sharing their time and expertise."

"We have been with Gibran for 15 years and the team has never failed to meet my needs. Thanks Yume for your prompt responses and help with our policies. Everyone is so professional and never fail to impress."

"I have had State Farm for quite a few years and I couldn't be happier! Laura and Yume have been amazing. Every time that I hear a State Farm commercial and the "like a good neighbor" jingle, I think to myself how well these two fit the bill. When I was purchasing my first home and was offered home owners insurance, I proudly told them "I have State Farm". Honestly, I don't see myself ever changing insurance."

"Saved hundreds by switching to State Farm, and a painless comfortable process with the help of this excellent agency! These folk are always responsive, thorough, and helpful!"

"Great service and coverage. Quick contact after submitting for a quote to review and ensure all my coverage needs were met. They're always available when I have questions or I think changes in coverage may be necessary so I know what my options are."

"Been my agent for years always helpful and fair."

"The service I have received from Laura has been excellent. Quick response time, efficient and always goes out of her way to check all possible avenues to make sure I am getting the best/cost efficient policy possibly. 5 stars!"